Information We Collect
When you register and use the sv4 platform, we collect several categories of information needed to operate our services safely and efficiently. Here are the types of information collected:
Account Information
- Full name, email address, and phone number provided during registration.
- Date of birth for age verification purposes (18 years and above).
- Usernames and passwords stored in encrypted form.
- Transaction history, deposits and withdrawals in MYR.
Device & Browser Information
- IP address, browser type, operating system and screen resolution.
- General location information based on IP address (country/region).
- Usage data such as pages visited, session duration and in-platform actions.
Payment Information
Sv4 does not store credit or debit card details directly. All financial transactions are processed through recognised third-party payment providers. We only retain records of transaction amounts, selected payment methods (e.g. Boost eWallet, Touch 'n Go, FPX) and transaction status for account support purposes.
How This Information Is Used
All information collected by sv4 is used for legitimate purposes that are necessary for the proper operation of the platform. We do not use user data for purposes unrelated to the services provided.
- Account management — verifying identity, processing logins and managing your account settings.
- Transaction processing — verifying deposits and withdrawals in MYR and resolving any payment-related issues.
- Platform security — detecting and preventing fraud, unauthorised access, and account misuse.
- Customer Support — enabling the sv4 support team to assist you more effectively based on your account history.
- Platform improvements — understanding usage patterns to improve the interface, performance, and relevant content.
- Service communications — sending important notices regarding your account, policy updates or promotions you have opted in to receive.
Sv4 will not sell, rent or trade users' personal data to third parties for marketing purposes without user consent.
Cookies & Tracking Technologies
The sv4 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly.
Types of Cookies Used
- Session cookies — stored temporarily while you use the platform and deleted when the browser is closed. Used to maintain your logged-in status.
- Preference cookies — saving your language settings and display preferences so they don't need to be reconfigured each time.
- Analytics cookies — collects anonymised usage data to help us understand how users interact with the platform.
You can control or block cookies through your browser settings. However, blocking certain cookies may affect sv4 platform functionality, including the ability to stay logged in.
Sv4 does not use cookies to collect sensitive personal information beyond what is required for the platform's operational needs as stated.
Data Storage & Security
Sv4 implements appropriate technical and organisational measures to protect user data against unauthorised access, disclosure, alteration or destruction.
All communications between your device and sv4's servers are transmitted via encrypted connections using SSL/TLS protocols.
Data is stored on protected servers with multi-layered access controls and continuously monitored against security threats.
User passwords are stored in hashed form that is unreadable by anyone, including sv4 staff.
Users' personal data is retained for as long as the account remains active or as required to meet legal and operational obligations. Once an account is closed, data that is no longer needed will be deleted in accordance with the scheduled deletion timeline.
Data Sharing & User Rights
Third-Party Sharing
Sv4 only shares user information with third parties in the following circumstances:
- Payment service providers that process your MYR transactions on behalf of sv4.
- Third-party game providers that supply gaming content on the platform, strictly as required for gameplay functionality.
- Malaysian legal authorities where required by court order or applicable law.
We do not share user data with advertisers, data brokers or any third party for marketing purposes without your explicit consent.
Your Rights as a User
- Right of Access — you may request a copy of the personal information we hold about you.
- Right of Rectification — you have the right to request correction of any inaccurate or incomplete information.
- Right to Erasure — you may request the deletion of your personal data, subject to applicable legal and operational requirements.
- Right to Withdraw Consent — you may withdraw consent for marketing communications at any time via your account settings.
To exercise any of the above rights, contact the sv4 team at [email protected] or refer to the FAQ page for a step-by-step guide.
Policy Changes & How to Contact Us
Sv4 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data practices, legal requirements, or platform features. The latest version will always be available on this page, with the revision date stated at the top.
Continued use of the sv4 platform following any changes to this policy constitutes acceptance of the updated terms. We encourage you to review this page periodically.
If you have any questions, concerns or requests regarding your privacy and data management at sv4, please contact us:
- Support email: [email protected]
- Response time: within 2 business days for privacy-related enquiries
- Further references: sv4 FAQ for account technical issues
Your Privacy, Our Priority
We are committed to handling your data responsibly at sv4. If you're ready, register an account today or log in to continue your gaming experience safely.